Frequently Asked Questions

 

How do I purchase a Season Pass

  • To purchase a season pass you can go to the Epic Pass Website. You can also call 970.754.0005 for any pass purchasing or questions.

How do I pick up my Season Pass?

  • If you have completed your information online then your season pass will be mailed to you. If you are missing something from your order/account online then you will be able to pick up your season pass from Wilmot Mountain. If you have questions about your pass or purchase please call 970.754.0005.

My Season Pass hasn't come in the mail, what should I do?

  • First check and make sure that everything has been updated in your account on epicpass.com.  If it has, then it may not have made it to you through the mail due to delays with the USPS.  If it has not arrived by the time you have a reservation at Wilmot Mountain, you can pick up your pass from our outdoor ticket windows on site when you arrive.
  • Please note: You ARE able to make reservations through your account before your pass has arrived.

I lost my Season Pass, what should I do?

  • If you lose your season pass you will need to call the help center to report it missing. They will shut off your missing pass. You can then request to have a new pass printed on site.

How do I request a refund for my pass?

  • Review the EPIC COVERAGE information.  Please reach out to the Epic Pass team by calling 970.754.0005.

How do I use my SWAF and Buddy Tickets?

  • These tickets can be purchased through your epicpass.com account.

How do I use my "Extra Days" on my Epic Day Pass?

  • These days must be reserved at the local resort.  You can do this by calling 262.862.2301 or by emailing WilmotMountainInfo@vailresorts.com.

How do I make a reservation?

  • Season Pass Reservation - You can make your reservations by signing into you pass account on EpicPass.com.
  • Lift Ticket Reservation - A reservation is triggered when you purchase a lift ticket (ski/snowboard only).
  • Ski & Ride School Reservation - If you purchase a lift ticket with your lesson, a reservation is automatically triggered. For private lessons, you will need to purchase a lift ticket when finalizing your lesson.
  • Tubing Ticket Reservation - A reservation is triggered when you purchase a tubing ticket (tubing only).

Why are there no reservation/tickets on the day I want?

  • Not seeing the days available you want to reserve? As we open more terrain, we will be able to accommodate more skiers & riders. Additional availability may open if someone cancels their reservation as well.
  • We encourage you to check back for updated availability.
  • CHECK AVAILABILITY HERE - Ski/Snowboard Lift Tickets and Season Pass reservation availability.

Is Wilmot Tubing open?

  • Yes!  Tubing is open for the season.  See the TUBING web page for hours.

How Much does tubing cost?

  • Mon - Thur $27 for 2 hours
  • Fri - Sun & Holidays: $37 for 2 hours

How do I buy Tubing tickets?

  • Buy Tickets on our TUBING web page.

How old do I need to be to snow tube?

  • Wilmot Mountain does not have a minimum age requirement for tubing but the minimum recommended height is 42 inches. The child must be able to safely ride by themselves in a tube. All tubes are single rider only.

Is my tubing ticket refundable?

  • We know there’s a lot of uncertainty in the world right now, so if your plans change, your tubing ticket is refundable (terms apply). If you have not used your tubing tickets, they are fully refundable until 24 hours prior to ticket’s start date. Refund requests received after 24 hours prior to your ticket’s start date will not be honored, except in certain circumstances (see terms for full details)

How do I request a refund?

  • To request a refund, you need to:
  • Email WilmotMountainInfo@vailresorts.com with all of your order information.  These requests are processed quickly as the local sales team works through all of the requests. Emailing is better than calling, as it marks the date and time of the request.
  • Visit the resort ticket window by no later than 24 hours prior to your ticket’s start date.
  • Submit an online request form no later than 24 hours prior to ticket’s start date (may take up to 8 weeks to process).

What if Vail Resorts closes a resort or cancels my ticket due to Covid-19 - how will refunds be handled?

  • Your safety is our priority, and it is possible that we will have to cancel your ticket due to Covid-19.
  • In the event that we make the difficult decision to close a resort or cancel your ticket, we will strive to do so in advance of your visit, and we will issue you a full or partial refund depending on the number of tubing ticket days affected. In the event of a resort closure or ticket cancellation, we will make an effort to notify you directly by email. We encourage you to also check the relevant resort website, Facebook page, or Instagram account for notifications. While we will do our best to issue your refund promptly, we cannot guarantee that your refund will be processed within a specified period of time (see terms for full details).

What if I am injured or fall sick – can I request a refund?

  • Unused tubing tickets are fully refundable until 24 hours prior to your ticket’s start date.  

Reminder: You should not come to the resort if you: (i) are experiencing signs and symptoms of COVID-19 not due to a known health condition, (ii) tested positive or were diagnosed with COVID-19 in the last 10 days, (iii) have been directed by public health or a medical provider to quarantine or isolate, or (iv) have been in close contact with someone who has tested positive for COVID-19 (see CDC guidelines)

How do I rent equipment (ski/snowboard)?

  • Equipment is not able to be reserved online. To rent equipment you will purchase them at the outdoor ticket windows once you arrive on your day of reservation. You can find more about our rentals, including pricing, on our RENTALS web page


What size of skis/snowboards do you have?

  • We have a complete range of ski lengths from 70cm to 170cm.
  • We have a complete range of board lengths from 70cm to 165cm.

 

What size of boots do you have?

  • Ski: Child size 8 to adult size 16.
  • Snowboard: Child size 7 to adult size 16.

Do you have a Terrain Park open?

What Terrain Parks do you have?

Where are your Terrain Parks located?

Lift Tickets must be purchased online. Purchase Lift Tickets HERE.

Rentals can be purchased at our ticket windows.

Hours of Operation:

When do you open/close for the season?

  • Wilmot Mountain historically has opened anywhere from late November to Early December. We have historically closed mid March. However, every season is different based on the weather.
  • The best way to stay the most up to date is to follow us on Facebook, Twitter or Instagram.
All guests are welcome to bring their own food when visiting Wilmot Mountain.

Wilmot Mountain does offer vegetarian options.

For more information, please visit our Dining section of the website.

There is no on-site lodging for Wilmot Mountain. However, we have several local hotels and lodgings. Check out our Local Lodging page for more information.
Wilmot Mountain does not offer childcare. However, our ski school offers lessons for willing, potty-trained children ages 3 and up. Please help prepare your children for separation from mom and dad for the day.

Green Circle: Easier

Blue Square: More Difficult

Black Diamond: Most Difficult

Double-Black Diamond: Most Difficult, use extra caution

Orange Oval: Freestyle Terrain 

Vail Resorts allows the following sliding devices at our resorts:

SKIS:  Allowed with a working brake binding system or a retention device.

SNOWBOARDS: Allowed with a retention device (Snowboard binding considered ok)

TELEMARK SKIS: Allowed with a retention device or a working brake system. (Please be aware of releasbale telemark bindings as they typically do not have a retention device)

MONOSKIS: Allowed with a working brake system or retention device.

SNOWBLADES (figgles): Allowed with a retention device.

SNOWDECKS: Allowed, but must have metal edges and a leash. The leash must be attached between you and the board when you are on  the slopes. You must keep the board secure when riding the chairlift. (The board can't  dangle below the chairlift seat on the leash).

ADAPTIVE DEVICES: Allowed but must have metal edges with a retention device or designed in such a way that the device stops if disengaged by the user. All adaptive devices must be able to be safely loaded and unloaded from passenger tramways.

 

Below are a few examples of what Vail Resorts does NOT allow for alternative sliding devices at our resorts which includes but not limited to the following devices:

SNOW TRIKES : NOT Allowed: neither sit down nor stand up versions (too wide of a foot print to load/unload chairlifts safely) 

SNOWBIKES (bicycle conversion): NOT Allowed (bikes not allowed to have gears/chain/wheels/tires or crank assembly)

SNOWSKATES: Not Allowed

PLASTIC SNOWBOARDS: NOT Allowed (plastic snowboards that not have metal edges)

SLEDS/DISCS: NOT Allowed

SNOWSCOOTERS: NOT Allowed

TOBOGGANS/TUBES: NOT Allowed.  If you are visiting our tubing area, Wilmot Mountain will provide the tubes. 

This list is subject to change at any time.

Wilmot Mountain will have lockers located in the Rental Shop and in the Main Lodge.  Payment for the lockers can either be done as cash or credit.  All of the lockers will have unlimited in/out privileges.
Standard - $7/all day
Large - $9/all day
Jumbo - $15/all day
Wilmot Mountain has two retail shops. One located in the Ski/Snowboard Main Lodge and the other located at the Tubing area. Check out what they have to offer on out Retail page.
Wilmot Mountain has a repair shop offering several options. For more information visit our Repair Shop page.

Tubing

Come in to the ticket counters inside the building.

Skiing/Snowboarding

  • Once you park, come to our main Wilmot tower to the main walkway.  At the top of this walkway on the right hand side you will see our outdoor ticket windows.  This is where you can purchase Rentals.
  • If the outdoor ticket windows are closed, just inside the main doors you will find out Guest Services desk.  Please go here for Help.

Picking Up a Season Pass/Buying A Gift Card

At our outdoor ticket windows.

Skiing/Snowboarding Lesson

If you are taking a lesson, the first place you want to stop is our Ski & Ride School.  This building is at the south end of the parking lot, just beyond the main walkway and Walt's/Rentals. 

Wilmot Mountain is an Alpine skiing location. There are several local parks that would allow cross country skiing. Check out Visit Kenosha for more information.
Wilmot Mountain does not allow pets on property unless they are a service animal.